FAQ

Frequently Asked Questions

100% Satisfaction Guaranteed? Seriously?

I want you to be happy with your purchases! If the item you receive is not to your liking for any reason or is damaged, please contact me immediately for a replacement or full refund. No hassles, no problem.

When do I get my download?

For digital products, no physical item will be shipped. The item will be available for immediate download via the link provided when you complete checkout. If you need the link again or something has gone awry, just send me a note and I'll send you a fresh link.

How do you ship stuff?

Your order is packed - with love and care - and shipped from my studio via USPS, generally within 1 to 3 days. If something's going on that will take longer, I'll let you know and we'll work it out. As soon as your order ships, you'll get an email with the tracking number.

For digital products, no physical item will be shipped. The item will be available for immediate download via the link provided when you complete the checkout. If you need that link again, just contact me and it's on the way!

How can I pay?

Pretty much any way you want: PayPal, Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Is it safe?

Yes, your personal and financial information is kept private and secure with industry standard security procedures.

Do you use recycled and upcycled materials?

Yes! To encourage creativity in everyday life, I have made a conscious effort to integrate upcycled and recycled materials along with traditional fine art supplies in my own studio and the products from my store. You’ll find this unique blend in unexpected, and refreshing, places: from upcycled journal covers to recycled papers in packaging. I encourage you to use it all in your projects - everything is art if you make it so!

Can you explain about Art Journaling?

Yes, I have a free, 15 page ebook – The Art Journal FAQ – that you can download. It answers the most common questions and should help you get going on your own journal. You can find that here.

What about copyright and terms of use?

Copyright Information: Any original art, ephemera and other art items are hand-made by me in my studio and are one of a kind. All items, both physical and digital, are designed for your personal use only. No commercial rights of any kind are included with purchase. Your use of any product, free or paid, is your agreement to these terms.

Do you have a creative team?

Yes, and I'd love for you to join! Just visit the creative team page for more information and to sign up for the private group and an introductory discount.